Frequently asked questions
What information do you need to prepare a quotation?
Your company details, the destination country and port, the container type and number of containers, the grade (second quality by default) and the composition you want — or ask our team to recommend one. The more precise the request, the more precise our written offer.
Do I have to order a full container?
Full containers are our main offer and the format we quote first. Smaller volumes are only studied case by case, when they make commercial sense and the goods are available: indicate it in the configurator and we will confirm what is possible for your destination.
Who is responsible for import rules in my country?
Import requirements are set by the destination country and can change. Our country pages list the official rules we have found with their sources, but your clearing agent and the national standards or customs authority have the final word. Prohibited items (such as used underwear in several countries) are excluded from our offers.
How quickly will you reply to my inquiry?
Every inquiry is saved with a reference number and reviewed by our sales team. Keep the reference shown after you submit the form; it helps us find your request quickly when you contact us.